Frequently Asked Questions
Everything you need to know about your LoveShackFancy experience.
What is your return policy?
We accept returns on unworn, unwashed items with original tags attached within 30 days of purchase. Please note that items marked as Final Sale cannot be returned or exchanged.
When will my order ship?
Standard orders are typically processed within 2-3 business days. Once shipped, you will receive a confirmation email with tracking information to monitor your delivery.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery timelines vary by destination and will be calculated at checkout.
How do I care for my silk and lace garments?
To preserve the delicate nature of our fabrics, we recommend professional dry cleaning for most items. Please refer to the specific care label inside your garment for detailed instructions.
Can I modify or cancel my order after it has been placed?
Because we aim to process orders as quickly as possible, we are unable to guarantee changes or cancellations once an order is submitted. Please contact our customer service team immediately for assistance.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and offer flexible payment options through Afterpay for eligible orders.